Curators withdraw earnings through Stripe Connect. You will complete onboarding once, pass identity verification, link a bank account, and then request payouts when your balance crosses the minimum threshold. Artists generally do not need Stripe Connect unless they also sell as curators.
This guide is procedural at a high level — follow the in-app Connect banner for the live flow, which may update faster than documentation.
When Stripe prompts appear
Typical triggers:
- First time you try to withdraw earnings.
- First time you enable a paid surface (reviews, services, paid queue tiers) that requires payout capability.
- Compliance refresh when Stripe or regulators need updated documents.
Until Connect is complete, earnings may accrue in-platform but not hit your bank.
What you will need
Have ready:
- Legal name and address matching your tax documents.
- Government ID scan or photo.
- Bank account details for ACH (region-dependent).
- Date of birth and last four of SSN (US example) or regional equivalent.
Mismatch between “stage name” and legal identity is normal — Stripe cares about legal entity, not marketing names.
Express vs. other Connect flavors
TrackGiant uses a hosted Stripe Connect experience (often labeled Express) so you do not build your own payments compliance stack. You will see Stripe-branded steps inside our settings flow.
Verification delays
Common reasons onboarding stalls:
- Blurry ID photo — retake in good light, full frame.
- Address mismatch — update bank or ID address to reality, not aspirational mail drops.
- Business vs. individual selection incorrect for how you file taxes.
Most issues clear in 1–3 business days once documents are clean.
After approval
- Watch for available vs. pending balances in Stripe’s view.
- Learn the minimum payout and any withdrawal fees shown in dashboard copy.
- Expect processing time to bank (often a few business days).
Earnings concepts: curator earnings and payouts.
Security hygiene
- Never share SMS 2FA codes with “support” in DMs — TrackGiant support will not ask for them.
- Log in to Stripe panels only through official links from TrackGiant settings.
If you are Artist-Curator
Same Connect path as any curator. Your artist releases do not exempt you from seller KYC. Plan ahead if you are racing toward first $100 — onboarding delays are the most common “why is my money stuck?” surprise.
When something breaks
Screenshot the error code, note whether you are individual or business, and open a ticket with support. Include whether you already have another Stripe Connect account elsewhere — duplicate identities sometimes need manual merges.
Stripe Connect is the boring spine of curator income. Finish it early, keep documents current, and payouts stop being a mystery box.